Frequently Asked Questions

Carpet

DO YOU GUARANTEE REMOVAL OF ALL SPOTS OR STAINS IN THE CARPET?


We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.




HOW LONG WILL IT TAKE TO CLEAN MY CARPETS?


On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.




I HAVE HEARD THAT CLEANING MY CARPET WILL MAKE IT SOIL FASTER. IS THAT TRUE?


This problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.




DO YOU MOVE FURNITURE WHEN YOU CLEAN CARPET?


Yes. There is no charge to move furniture and we are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.




DO I NEED TO VACUUM BEFORE CARPET CLEANING?


A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.




WHAT METHOD DO YOU USE FOR CARPET CLEANING?


The method we use for carpet cleaning is hot water extraction, commonly referred to as steam cleaning. Carpet Diem's exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.




WHAT DO YOU CONSIDER TO BE AN AREA?


Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.




I HAVE HAD MY CARPET CLEANED, BUT THE SPOTS HAVE REAPPEARED. WHAT SHOULD I DO?


Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us.




HOW DO YOU GUARANTEE CUSTOMER SATISFACTION WITH CARPET CLEANING?


We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.




WILL CARPET CLEANING GET RID OF FLEAS IN MY CARPET?


We cannot guarantee carpet cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer. This is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs and you might want to consider having your upholstery treated and cleaned as well as any area rugs or pet beds.




HOW LONG WILL IT TAKE FOR MY CARPET TO DRY AFTER A CARPET CLEANING?


Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.




DO YOU USE ANY HARMFUL CHEMICALS?


No. Carpet Diem carpet, tile and upholstery cleaning is EPA Safer Choice meaning we are safe for you, kids, pets, your employees and the environment.





Tile & Grout

HOW DO YOU CLEAN MY TILE AND GROUT?


We scrub each individual grout line as well as tiles with tile and grout specific cleaners. We clean using high pressure that hooks up to our truck-mounted unit that will extract the dirt and grime embedded in the grout lines.




CAN YOU STEAM CLEAN GROUT?


We are often asked about steam cleaning tile and grout. At Carpet Diem, we do not use steam to clean. We use a process called hot water extraction to clean grout, which is often referred to as steam cleaning because of the steam you see as we clean.




HOW OFTEN SHOULD I HAVE MY TILE FLOOR CLEANED?


As with carpet, many factors must be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile and grout cleaned.




WHY SHOULD I HAVE MY TILE AND GROUT CLEANED?


Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt.




HOW LONG WILL IT TAKE TO HAVE MY TILE FLOOR CLEANED?


For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.





Upholstery Cleaning

THE TAG ON MY FURNITURE RECOMMENDS A DRY CLEANING METHOD. CAN CARPET DIEM CLEAN IT?


Yes, we can your furniture. We’ll test the fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.




WHAT DOES PROFESSIONAL UPHOLSTERY CLEANING DO TO THE PROTECTIVE COATING I PURCHASED FOR MY UPHOLSTERED FURNITURE?


While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.




HOW LONG WILL IT TAKE MY FURNITURE TO DRY?


Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 2-6 hours.




HOW DOES STANLEY CARPET DIEM CLEAN UPHOLSTERY?


We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.




HOW OFTEN DO MANUFACTURERS RECOMMEND PROFESSIONAL UPHOLSTERY CLEANING?


Manufacturers recommend having upholstered furniture professionally cleaned every 8 - 16 months depending on use.





Area Rugs

WHO CLEANS AREA RUGS?


Carpet Diem offers the best area rug cleaning service. We clean area rugs using the same proprietary hot-water extraction method that we use to clean carpets. This extracts dirt and allergens from deep within the fibers of your rug and removes them from your home.




HOW MUCH DOES AREA RUG CLEANING COST?


Area rug cleaning cost is determined by the size and material of the rug. You can get a quote for area rug cleaning on our website. Again, we do not clean Oriental rugs.




DO YOU CLEAN ORIENTAL OR PERSIAN RUGS?


No.





Commercial Cleaning

HOW OFTEN SHOULD I HAVE CARPETS CLEANED?


The frequency of carpet cleaning depends on the type of business you have. There are different state laws and requirements for different kinds of business. Second to state regulations, carpet cleaning depends on the unique needs of your business like allergen accumulation, heavy foot traffic, soiling, wear and tear, etc. For the most accurate estimate on how often you should have a professional carpet cleaning, please contact us.




DOES YOUR CLEANING PROCESS LEAVE RESIDUE BEHIND?


No. We use a cleaning process called hot water extraction that allows us to safely remove dirt, spots and odors without leaving behind any residue.




DO YOU MOVE FURNITURE?


Yes. There is no additional charge and our technicians are professionally trained to properly move furniture. There are some items we will not move like large electronics, cubicles, cabinets, etc. If we are moving pieces of furniture, we suggest removing items like small electronics, lamps, knick-knacks, etc. After the cleaning is completed, we will return it to its rightful place on protective padding as needed.




CAN PEOPLE BE IN THE SPACE DURING THE CLEANING?


Yes. There is some noise from our trucks that takes place outside but should not cause any major disturbances to employees inside the building. Foot traffic in cleaning areas is also permitted. We make sure to place any cautionary signage before hand.




CAN I GET MY BUSINESS CLEANED ON A WEEKEND?


Yes. Depending on the location, Carpet Diem can clean your business on Saturdays. For specific days and hours, please contact us.




HOW SOON CAN CARPET BE WALKED ON?


Freshly cleaned carpet can be walked on immediately with light traffic.




WHAT IS COMMERCIAL CLEANING?


Commercial cleaning is the term used to describe professional deep cleaning services provided for companies and businesses. Carpet Diem services a variety of industries and cleans areas such as office buildings, retail spaces, hotels, schools, and more.




CAN I SCHEDULE A CLEANING AFTER HOURS?


Yes. We can provide cleanings after your business closes; however, there may be a 5-10 day notice in advance to fulfill your request. To start your inquiry process, please contact us.




HOW DO I PAY?


Cash, check or credit are required at time of service for first time commercial customers. Established customers are available for invoicing.




WHAT OTHER TYPES OF SERVICES DO YOU OFFER OTHER THAN CARPET CLEANING?


Carpet Diem offers an array of commercial cleaning services outside of carpet cleaning. We also offer tile and grout cleaning, upholstery cleaning & area rug cleaning.




CAN OUR COMPANY BE SETUP ON A REGULAR CLEANING SCHEDULE?


Absolutley! Please contact us and we will set up your free commercial cleaning estimate to talk you through our cleaning maintenance program options while on-site.




HOW SOON CAN I SCHEDULE MY BUSINESS FOR A CLEANING?


Depending on the size of the space, we can schedule a same-day, on-site estimate and cleaning as soon as we are available. You can schedule that to your earliest convenience online or by contacting us.




HOW LONG DOES THE CLEANING TAKE?


On average, we can clean about 1,100 sq. ft. an hour. The time it takes to clean your business also depends on what we are cleaning for you. These questions are evaluated when we come on-site for a free estimate.




DO YOU HAVE A MINIMUM TRIP CHARGE FOR COMMERCIAL CLEANING?


Yes. The minimum trip charge depends on where we are servicing you. To find your location's pricing, please contact us.





24-Hour Water Damage Services

HOW DO I GET IN TOUCH WITH CARPET DIEM IF I HAVE A WATER DAMAGE EMERGENCY?


We are available 24 hours a day to help you handle your water emergency. Just call us at 281-400-1515.




MY HOME IS FLOODED, WHAT DO I DO?


Carpet Diem is available 24 hours a day to help you handle your water emergency. Just call us at, 281-400-1515.




WHAT CAN I EXPECT IF I HAVE A WATER DAMAGE EMERGENCY?


After your initial call, we'll do the following to help you reclaim your home: -Advise you of what to do to minimize water damage until our crew arrives. -Dispatch water damage experts to your home within three hours or less. -Pump out freestanding water quickly and then extract water from carpet, padding and upholstery. -Provide professional grade equipment for a controlled drying process of your home and it's contents -- this minimizes the possibility of secondary damage and potential microbial growth. -Work directly with your insurance company to process claims and get your home back to normal as soon as possible. -Make sure your home's structure and contents are dry, to the recommended industry standards for your area of the country.





This  & That

Payments Accepted

We accept cash, Venmo and all major credit cards. No checks. 

Cancellation Policy

We require at least 24 hours' notice in order not to lose your deposit. 

Satisfaction Guarantee

If a situation should arise and you are not completely satisfied with your cleaning, contact us at your earliest convenience to schedule a time for us to return and correct the situation.  In the end, we aren't happy until you are!